Residential Support Worker, Relief
Domestic Abuse Services Oxford
975 James Street, Woodstock ON N4S 0A5
This position is covered by a collective agreement with Unifor Local 302.
The current starting wage is $22.06 per hour.
The Residential Support Worker job description is below. Relief hours of work are mainly on a call-in basis with the potential for some scheduled shifts. Applicants must be available to work all shifts including those on weekends and statutory holidays as well as be prepared to come in as called. DASO’s shelter is located in Woodstock, Ontario (note address above).
Qualified and interested applicants should email a resume and an appropriately detailed covering letter to:
Jennifer Weicker, Residential Services Manager, Domestic Abuse Services Oxford
Deadline for applications: Wednesday November 28, 2018 4:00 p.m.
Email to: email@example.com
Domestic Abuse Services Oxford promotes the principles of anti-oppression/anti-racism and adheres to the tenets of the Ontario Human Rights Code. DASO provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. Please advise if you require any accommodation.
JOB DESCRIPTION: Residential Support Worker
1. PURPOSE OF THE JOB
To provide crisis intervention, safety planning, shelter, counselling and advocacy for women and their children impacted by abuse and/or homelessness in Oxford County. Residential Support Workers are required to work weekday and weekend shifts – day, evening and night.
1. Act as a positive role model for service users
2. Ensure and contribute to the security, safety, harmony and cleanliness of shelter
3. Counsel and support women and their children in shelter or in the community
4. Arrange for activities for shelter residents
5. Provide education and information to the community
6. Provide life skills education, mentoring and advocacy
7. Document service user information
8. Complete risk assessments and safety plans; ensure ongoing service-user risk management
9. Adhere to all agency Policies and Procedures
10. Perform other related activities, as necessary or as assigned
3. TYPICAL JOB DECISIONS
a) Typical independent decisions that the job holder is required to make without the input of a supervisor:
1. Assess and triage the needs of each service-user
2. Decide how to format group and individual support sessions
3. Decide on shelter admissions and discharges
4. Decide on application of shelter guidelines.
b) Typical decisions that the job holder is required to refer to a supervisor:
1. Notify supervisor of any identified high-risk service users
2. Approve all written correspondence on DASO letterhead
3. Change work schedule
4. Decide how to handle service user concerns beyond level of expertise.
4. JOB SKILLS AND KNOWLEDGE (The specialized skills and knowledge required)
1. Counselling and group facilitation skills
2. Communication, interpersonal and advocacy skills
3. Interview and assessment skills
4. Conflict resolution skills
5. Life skills mentoring and adult learning principles
6. Suicide risk, mental health and substance abuse knowledge
7. Risk management and safety planning
8. Knowledge of community resources and programs
9. Writing/documentation and keyboarding skills
5. JOB QUALIFICATIONS
Required – Two-year College Diploma in social services or a related human services field. Relevant work experience, First Aid and CPR certification, acceptable Criminal Records Check with Vulnerable Sector Screening.
Preferred – Bachelor’s Degree in social work or a related field; Registered Social Worker; work experience in the VAW and/or homelessness sectors.
6. EFFORT AND WORKING CONDITIONS
Physical Effort – Lifting children, assisting service users, ability to lift up to 20 lbs of groceries, dishwasher trays, trash. Bending, reaching and lifting while maintaining the cleanliness of the shelter.
Visual and Concentration Effort – concentration during listening and participating during support sessions
Unpleasant, Hazardous or Challenging Working Conditions – Risk of vicarious trauma; working with service users who may have mental illness, head injury, substance use issues or developmental disabilities; dealing with difficult/irate people; unpleasant stories of violence and abuse.